FAQ
Answers about exchange, AML, order tracking, and support — before you create an order.
Do I need to register?
No. Enter your e-mail on the first order — an account is created automatically.
How long do I have to pay?
Create and pay within the time shown in the form. If you already paid, contact us via site chat or Telegram.
How does manual processing work?
After creating an order, message the operator in site chat or Telegram — processing starts after contact.
How does AML work?
We screen risks before processing. Full terms are in our AML / KYC policy.
How do I track my order?
Use the link from your e-mail (hst_…) or check status on the order status page.
What is the official website?
We operate at xbitrade.com. Always verify the address in your browser.
Which cities do you serve?
Cash pickup in Prague, Tivat, Sofia, Brasov, Bucharest, Dortmund, and Chisinau; crypto directions are available online.
Are you on BestChange?
Yes — we are listed on BestChange with independent reviews.
Partner program?
See the Partners page for affiliate terms.
